The Kestrel Project LLC operates The Kestrel Project and Authorship by Design™. This Refund Policy explains the refund, cancellation, and guarantee terms that apply to our digital products, workshops, private coaching engagements, and related offers.
By purchasing any product, program, or engagement, you acknowledge that you have reviewed and accepted this Refund Policy, our Terms of Service, and any offer-specific checkout terms or client agreement presented to you.
If a signed client agreement or program-specific agreement includes refund, cancellation, payment-plan, or guarantee terms that differ from this Refund Policy, that agreement will control for the applicable engagement.
The Kestrel Project offers a mix of immediate-access digital products, a live group program, and high-touch private coaching engagements. Because these offers differ in format, delivery, and level of personalization, refund terms differ from one program to the next.
Our goal is to be clear before you buy, fair in how we apply these terms, and deeply committed to the quality of your experience. At the same time, coaching and personal-development outcomes depend on client participation, honesty, readiness, attendance, completion of the work, and decisions made outside the coaching engagement.
Except where expressly stated in this Refund Policy, all purchases are final.
Price: Free
Because this is a complimentary resource, no purchase is made and no refund applies.
Price: Free
Because this is a complimentary resource, no purchase is made and no refund applies.
Price: $67 USD
All sales are final. Because The Life Fit Assessment is delivered as an immediate-access digital self-assessment, refunds are not issued once purchase is completed and access or delivery has been provided.
If you experience a technical access issue, contact us at [email protected] so we can help restore access or provide the purchased materials.
Price: $97 USD
All sales are final. Because Authority Foundations includes immediate digital delivery of the workbook and access to the program library, refunds are not issued once purchase is completed and access or delivery has been provided.
If you experience a technical access issue, contact us at [email protected] so we can help restore access or provide the purchased materials.
Price: $97 USD for the October 2026 program. The price of any later program is stated at its checkout.
Format: Authority Foundations delivered live, in four scheduled sessions on Zoom on the dates stated at checkout, with a fixed number of seats. If fewer than three participants are enrolled, the sessions are delivered one to one; this does not create a right to a refund.
All sales are final. The Authority Practice carries the same terms as Authority Foundations. Because enrollment includes immediate digital delivery of the workbook and reserves one of a fixed number of seats, refunds are not issued once your seat is confirmed and access or delivery has been provided. A missed session does not create a right to a refund; a recording of the session, or a short private catch-up, is provided instead.
If The Kestrel Project cancels a scheduled program before it begins, every enrolled participant receives a full refund.
If you experience a technical access issue, contact us at [email protected] so we can help restore access or provide the purchased materials.
Our coaching programs are personalized professional services. They are not therapy, medical treatment, legal advice, financial advice, tax advice, or crisis support. No specific personal, emotional, relational, professional, financial, health, or lifestyle outcome is guaranteed.
The Show-Up Guarantee described below is a commitment to more support, not a money-back guarantee. It is designed to ensure that a fully participating client receives additional support if the engagement does not deliver the practical clarity and next-step direction the engagement is designed to provide.
Price: $497 USD for the founding cohort (January 2027), paid in full
Format: a five-week small-group coaching program (seven live sessions on Zoom with a small group, then a private session with James), run as a cohort with a stated enrollment window
We include a 72-hour cooling-off window from purchase. If you decide Precision Realignment is not the right fit, request a refund by email within 72 hours of purchase. If Session 1 of your cohort takes place sooner, the window closes then.
Once the window closes, the purchase becomes non-refundable.
The refund is the amount paid less the card-processing fee (about three percent), which the payment processor does not return to The Kestrel Project LLC.
Your workbook and session materials open 72 hours after purchase, or on the day of Session 1 of your cohort if that comes first; your welcome materials and first step are available from purchase.
A cohort runs with three or more participants. If fewer than three are enrolled when the enrollment window closes, each enrolled participant may choose a seat in the next cohort or a full refund with no fee deducted.
Precision Realignment is a focused small-group coaching program with a private session, not a course you work through on your own. Your experience depends on your full participation.
To qualify for the Show-Up Guarantee, you must:
If you meet those requirements and believe the engagement did not provide meaningful clarity and a practical first move, James will provide one additional 60-minute private session at no cost.
At James’s discretion, and where it would better serve your situation, the additional support may instead take the form of targeted written feedback, a focused implementation review, or another comparable support format.
The Show-Up Guarantee does not provide a financial refund, does not extend indefinitely, and does not guarantee any specific life, business, relationship, financial, emotional, or health outcome.
Price: $2,500 USD, paid in full
Format: a private coaching engagement of six one-to-one sessions with James on Zoom, sixty minutes each, across eight weeks, enrolled from a payment link James sends after a 30-Minute Fit Call
We include a 72-hour cooling-off window from purchase. If you decide Private Realignment is not the right fit, request a refund by email within 72 hours of purchase. If Session 1 takes place sooner, the window closes then.
Once the window closes, the purchase becomes non-refundable.
The refund is the amount paid less the card-processing fee (about three percent), which the payment processor does not return to The Kestrel Project LLC.
Your workbook and session materials open when this window closes; your welcome materials and first step are available from purchase.
Private Realignment is a private coaching engagement, not a course you work through on your own. Your experience depends on your full participation.
To qualify for the Show-Up Guarantee, you must:
If you meet those requirements and believe the engagement did not provide meaningful clarity and a practical first move, James will provide one additional 60-minute private session at no cost.
At James’s discretion, and where it would better serve your situation, the additional support may instead take the form of targeted written feedback, a focused implementation review, or another comparable support format.
The Show-Up Guarantee does not provide a financial refund, does not extend indefinitely, and does not guarantee any specific life, business, relationship, financial, emotional, or health outcome.
Price: $5,700 USD
Format: 16-week premium private coaching engagement, including the Activation Bridge: five weeks of support from James while you put your plan into ordinary life
Availability: By application only
Authorship by Design is a premium private coaching engagement. Private coaching time is reserved for you, preparation is individual to you, and the engagement runs for a structured sixteen weeks. Enrollment comes after an application and a Clarity Call.
72-Hour Cooling-Off Window. We include a 72-hour cooling-off window from payment. If you decide Authorship by Design is not the right fit, request a refund by email within 72 hours of payment. If your Week 1 Discovery Intensive takes place sooner, the window closes then. Once the window closes, the purchase becomes non-refundable unless otherwise stated in a signed client agreement.
The refund is the amount paid less the card-processing fee (about three percent), which the payment processor does not return to The Kestrel Project LLC.
Your workbook and session materials open when this window closes; your welcome materials and first step are available from purchase.
If Authorship by Design is purchased through an installment or payment plan, the payment plan is a payment schedule for the full program fee, not a cancel-anytime subscription, unless expressly stated otherwise in writing. Missed sessions, non-participation, or withdrawal from the program do not automatically cancel remaining payment obligations.
The Show-Up Guarantee is our written commitment to support you if the program falls short. It is not a money-back guarantee.
To qualify for the Show-Up Guarantee, you must:
If you meet those requirements and believe the program did not provide meaningful clarity and a practical path forward, James will provide up to 60 additional days of targeted support at no cost.
The format, cadence, and scope of the additional support will be determined by James based on what is most appropriate for your situation. Additional support may include follow-up coaching sessions, written feedback, implementation review, targeted accountability check-ins, or another comparable support format.
The Show-Up Guarantee does not provide a financial refund, does not restart the full program, does not include unlimited access, and does not guarantee any specific life, business, relationship, financial, emotional, or health outcome.
Private coaching time is reserved in advance. Missed sessions, late arrivals, incomplete work, delayed responses, or non-participation may affect your experience and may disqualify you from the Show-Up Guarantee.
Rescheduling terms may be provided in your client agreement, onboarding materials, scheduling page, or written communications. If no separate rescheduling terms are provided, please contact us as soon as possible if you need to reschedule.
Failure to participate, complete program materials, attend sessions, or use available support does not create a right to a refund.
If you cannot access a purchased digital product, workshop, workbook, assessment, portal, video, or other material due to a technical issue, contact us at [email protected].
We will make commercially reasonable efforts to restore access, resend materials, provide an alternate access method, or otherwise resolve the issue. Technical access issues do not automatically create a refund right if the purchased materials or services can be reasonably provided.
To request a refund during an applicable refund window, or to request Show-Up Guarantee support, email [email protected] with:
We aim to respond to billing and refund inquiries within 2 business days.
Submitting a request does not guarantee approval. Requests are reviewed based on this Refund Policy, the applicable checkout terms, the delivery status of the product or service, and any signed client agreement.
If a refund is approved, the refund will be issued to the original payment method used for purchase whenever possible.
Refunds typically appear within 5 to 10 business days after processing, depending on the payment processor, card network, bank, or card issuer. In some cases, the original charge may appear as a reversal rather than a separate refund credit.
If access to a digital product, workshop, portal, or program was provided before the refund, access may be revoked after the refund is processed.
If you have a billing question, concern, duplicate charge, access issue, or refund request, please contact us directly at [email protected] before initiating a dispute with your payment provider. This gives us the opportunity to review the issue, correct any error, and resolve the matter quickly.
Nothing in this Refund Policy limits any non-waivable rights you may have under applicable law or through your payment provider.
All prices are listed in U.S. dollars (USD) unless otherwise stated.
International buyers may be charged the USD equivalent based on their card issuer’s exchange rate and any fees charged by their bank, card issuer, or payment provider. The Kestrel Project LLC is not responsible for exchange-rate differences, foreign transaction fees, or bank fees.
We may update this Refund Policy from time to time. Material changes will be reflected by updating the “Last updated” date and may be communicated to active clients by email or another reasonable method.
Policy updates will not retroactively change the refund terms for an active paid engagement unless permitted by the applicable client agreement or accepted by you.
Questions about this Refund Policy may be directed to:
The Kestrel Project LLC
7901 4th St N, Suite #33607
St. Petersburg, FL 33702
© 2026 The Kestrel Project LLC. All rights reserved.
Authorship by Design™ is a program of The Kestrel Project LLC.